Overview |  E-mail ISC |  Home

In-House Seminars: Personal and Affordable

Excellent insurance education does not have to be boring! That was the premise upon which Insurance Skills Center (ISC) began 25 years ago. Today ISC is a major private provider of insurance continuing education, giving seminars to thousands each year. Insurance Skills Center is under contract to conduct seminars for a diverse group that includes California State Automobile Association (CSAA), Farmers Insurance Group, and Toyota Corp.

The ISC faculty, including co-founders Laurie Zangwill-Infantino, CIC, ACSR, CISR and Patricia Gibson Carlson, CIC, ACSR, CISR have travelled throughout the US, Canada, and Puerto Rico bringing their brand of insurance training to agents, brokers and companies. They stand prepared to assist you in the planning and implementation of your education and training goals. With over 200 courses approved, ISC has the topics you are looking for.

These classes can be conducted for your organization, on your premises or at the location of your choice. In-house seminars guarantee your exact education needs are addressed and done so within your budget.

For further information about ISC products and services, please call Patty Carlson at ISC's L.A. office on 818.226.0926 or Laurie Zangwill-Infantino at the Orange County Office on 800.375.8704.


Complete List of Courses
View:  All Courses  |   New 2008 Courses  |   Top Ten Recommendations  |   Dually Approved Courses  |   Contractors Courses  |   E&O Courses  |   Employee Benefits Courses  |   Personal Lines


  • ACSR Module 1—Homeowners (8 CE)

  • ACSR Module 2—Personal Automobile (8 CE)

  • ACSR Module 3—Personal Lines Related Coverages (8 CE)

  • ACSR Module 4—Errors & Omissions Loss Control (8 CE)

  • ACSR Module 5—Professional Development & Account Management (7 CE)

  • ACSR Module 6—Commercial Property Insurance (8 CE)

  • ACSR Module 7—Commercial Liability Insurance (8 CE)

  • ACSR Module 8—Commercial Automobile Insurance (8 CE)

  • ACSR Module 9—Commercial Lines Related Coverages (8 CE)

  • ABC's of Health Care Plans (4 CE)

  • Additional Insureds (4 CE)

  • Additional Insureds (2 CE)

  • Alternative Markets and the Excess & Surplus Lines Market (4 CE)

  • Alternative Risk Funding (4 CE)

  • Analyzing the Commercial Property Management Risk (4 CE)

  • Analyzing the Contractor's Exposure (4 CE)

  • Analyzing the Lawyers Exposures (2 CE)

  • Analyzing the Manufacturers Exposures (4 CE)

  • Analyzing the Resort Exposures (4 CE)

  • Analyzing the Restaurant Risk (4 CE)

  • Analyzing the Retail Risk (4 CE)

  • Analyzing the Wholesale Risk (4 CE)

  • Apartments, Condos, Co-ops, & Townhouse Insurance (4 CE)

  • Best Practices of File and Account Management—Avoiding the E& O (4 CE)

  • Best Practices of Quality Customer Service (4 CE)

  • Best Practices of Quality Customer Service (3 CE)

  • Best Practices of Creating a Sales Organization (4 CE)

  • Best Practices of Customer Relations (2 CE)

  • Best Practices of Recruiting, Developing and Motivating New Producers (4 CE)

  • Best Practices: The Power of Change (7 CE)

  • Broker Fees—Contingency Fees (2 CE)

  • Broker Fees (Contingency Fees) and Updated Privacy Regulations (4 CE)

  • Builders Risk Insurance (4 CE)

  • Building Ordinance and Debris Removal (2 CE)

  • Business Auto New Form Update (4 CE)

  • Business Auto Policy (4 CE)

  • Business In The Home (4 CE)

  • Business Income (8 CE)

  • Business Income a New Perspective (4 CE)

  • Business Income a New Perspective (3 CE)

  • Business Income Hands On (4 CE)

  • Business Income It's Confusing (4 CE)

  • Business Income It's Confusing (2 CE)

  • Business Income Part 1 (4 CE)

  • Business Income Part 2 (4 CE)

  • Business Income Changes and Challenges 176482 (4 CE)

  • Business Income Risk Management (4 CE)

  • Business Income Time Element (4 CE)

  • Business Income Worksheets (4 CE)

  • Business Owners Policy (BOP) (4 CE)

  • Business Owners Policy (BOP) Property Insurance (4 CE)

  • Business Owners Policy (BOP) Liability Insurance (4 CE)

  • Care, Custody or Control of Property (4 CE)

  • Case Study--Contractors (4 CE)

  • Case Study--Habitational (4 CE)

  • Case Study--Manufacturers (4 CE)

  • Case Study—Real Estate Property Management (4 CE)

  • Case Study--Resort (4 CE)

  • Case Study--Restaurant (4 CE)

  • Case Study--Retail (4 CE)

  • Case Study--Wholesaler (4 CE)

  • Cause of Loss Form Issues and Solutions (4 CE)

  • Certificates & Additional Insureds—What's New (2 CE)

  • Certificates of Liability Insurance (2 CE)

  • Certificates of Insurance—Issues and Solutions (4 CE)

  • CGL Update 2005 (4 CE)

  • Checklists as an E & O Tool—Business Auto & Garage (4 CE)

  • Checklists as an E & O Tool—Business Income, DIC & Equipment Breakdown (4 CE)

  • Checklists as an E & O Tool—Commercial Liability (4 CE)

  • Checklists as an E & O Tool—Commercial Property (4 CE)

  • Checklists as an E & O Tool—Crime, E-Commerce & Web (4 CE)

  • Checklists as an E & O Tool—D & O and Professional Liability (4 CE)

  • Checklists as an E & O Tool—EPLI and Fiduciary (4 CE)

  • Claims Made Critical Issues (4 CE)

  • Commercial Casualty Issues and Solutions (4 CE)

  • Commercial Crime (4 CE)

  • Commercial Crime Update (4 CE)

  • Commercial General Liability (8 CE)

  • Commercial General Liability—Part 1 (4 CE)

  • Commercial General Liability Part 2 (4 CE)

  • Commercial Inland Marine (4 CE)

  • Commercial Lines Situations & Solutions (4 CE)

  • Commercial Property Workshop (8 CE)

  • Commercial Property Workshop (4 CE)

  • Commercial Property Update (4 CE)

  • Construction Defect (4 CE)

  • Contracts as a Risk Management Tool (4 CE)

  • Contracts, Agreements, Certificates & Additional Insureds (4 CE)

  • Covered?—Not Covered? (4 CE)

  • Covered – Not Covered 2007 (4 CE)

  • Crime in the New Millennium (4 CE)

  • Current Issues of Health Claims Administration and The Regulatory Environment They Operate Ins (4 CE)

  • Cyberspace Issues for the Personal Lines Account (4 CE)

  • Designing the Insurance Program (4 CE)

  • Difference In Conditions (4 CE)

  • Directors & Officers Liability (4 CE)

  • Disaster Planning for the Agents and Brokers (4 CE)

  • Financial Fraud and Insurance Exposure (4 CE)

  • Disaster Recovery Planning (2 CE)

  • Discontinued Products (2 CE)

  • Discontinued Products (4 CE)

  • Dwelling, Fire & More (4 CE)

  • E & O Case Studies Best Practices (8 CE)

  • E & O Loss Control Techniques & Solutions (4 CE)

  • E & O Loss Control Techniques & Solutions (7 CE)

  • E & O Four Hours (4 CE)

  • E & O Seven Hours (7 CE)

  • E & O In The Digital Age (4 CE)

  • E & O In The Digital Age (7 CE)

  • E & O Mock Trial – Here Comes The Judge (4 CE)

  • Earthquake Issues and Solutions (4 CE)

  • Earthquakes, Floods, Hurricanes and Tsunamis (4 CE)

  • E Commerce Risk & Insurance (4 CE)

  • Economics, Insurance and the Internet (2 CE)

  • Electronic Data Processing (EDP) (4 CE)

  • Electronic Data Processing (EDP) (2 CE)

  • Employee Benefit Crossover for P & C and L & D Agent Part 1 (4 CE)

  • Employee Benefit Crossover for P & C and L & D Agent Part 2 (4 CE)

  • Employment Practices Problems and Solutions (4 CE)

  • Employment Practices & Legislative Update (4 CE)

  • Entertainment Insurance (4 CE)

  • Environmental Impact and Solutions From Mold to Montrose (4 CE)

  • Equipment Breakdown Insurance (4 CE)

  • Essentials of Commercial Property Coverage (4 CE)

  • Ethics Case Study (4 CE)

  • Executive Liability (4 CE)

  • Executive Liability (2 CE)

  • Fiduciary Liability & Employee Benefits Liability (4 CE)

  • Financial Statement Analysis (4 CE)

  • Financial Fraud & Exposures—Cooking the Books (4 CE)

  • Financial Statement Introduction (4 CE)

  • Flood Insurance (4 CE)

  • Garage Insurance (4 CE)

  • Health Care Organizations (HCO) is this the solution for the rising costs of Workers (2 CE)

  • Health Care Organizations (HCO) (4 CE)

  • High Value Homeowners and Personal Auto—Zoom, Zoom (4 CE)

  • HIPPA and other Federal Health Care Reforms (2 CE)

  • Homeowners Liability Insurance (4 CE)

  • Homeowners Property Insurance (4 CE)

  • Homeowners Plus (8 CE)

  • How to Insure The High Tech and R & D Firm (4 CE)

  • How To—Read The D & O Insurance Contract And Review The Application (4 CE)

  • How To—Read The EPLI Insurance Contract And Review The Application (4 CE)

  • How To—Read Business Auto Insurance Contract And Review The Application (4 CE)

  • How To—Read The Business Income Insurance Contract And Review The Application (4 CE)

  • How To—Read The Umbrella Insurance Contract And Review The Application (4 CE)

  • How To—Read The Commercial Crime Insurance Contract And Review The Application (4 CE)

  • Importance of Financial Disclosure for Insurance Professionals (2 CE)

  • Insurance Across Borders (4 CE)

  • Insurance Practices, Procedures & Placements (4 CE)

  • Insurance Submissions and Renewal Protocols (4 CE)

  • Integrated Disability Management--Statutory (4 CE)

  • Integrated Disability Management--Voluntary (4 CE)

  • Intellectual Property (4 CE)

  • Landlords at Risk (4 CE)

  • Large Commercial Casualty Issues (4 CE)

  • Large Commercial Property Issues (4 CE)

  • Lease Exposures (4 CE)

  • Leased Employee Issues (2 CE)

  • Leased Employee Issues (4 CE)

  • Leases Hands On (8 CE)

  • Leases Hands On (4 CE)

  • Legal Cases You Be The Judge 2007 (4 CE)

  • Legal Concepts (3 CE)

  • Lessons Learned From Current Events 2007 (4 CE)

  • Lessons Learned--Casualty (4 CE)

  • Lessons Learned--Property (4 CE)

  • Lessons Learned From Recent Corporate Scandals (4 CE)

  • Lessons Learned From The World Trade Center (4 CE)

  • Lessons Learned From Recent Disasters (4 CE)

  • Liability for the Personal Lines Account (4 CE)

  • Manufacturers Case Study—Let's Go To The Movies (4 CE)

  • Marine Hull Insurance (4 CE)

  • Mergers, Acquisitions & Bankruptcies (4 CE)

  • Miscellaneous Liability—Umbrella/Excess Liability, Directors and Offers Liability and Professional Liability (4 CE)

  • Mold & Insurance (4 CE)

  • Montrose and Beyond (2 CE)

  • Named Insured—Insured—Additional Insured (4 CE)

  • New and Innovative Insurance Products (1 CE)

  • New and Innovative Insurance Products (2 CE)

  • Non-Standard Auto Insurance (4 CE)

  • Off Premises Power (2 CE)

  • Overview of Commercial Casualty (8 CE)

  • Overview of Commercial Property (8 CE)

  • Overview of Commercial Casualty (4 CE)

  • Overview of Commercial Property (4 CE)

  • Personal Auto Plus (8 CE)

  • Personal Auto Policy (4 CE)

  • Personal Lines Checklists—How To Properly Structure Personal Lines Coverage (4 CE)

  • Personal Lines Considerations (4 CE)

  • Personal Lines Coverage Gaps and Cross Selling (4 CE)

  • Course Title (4 CE)

  • Personal Lines Risk Management (4 CE)

  • Personal Lines Risk Management Case Study (4 CE)

  • Personal Lines Specialty Liability Coverages (Bling-Bling) (4 CE)

  • Personal Umbrella (4 CE)

  • Political Risk (4 CE)

  • Pollution and Environmental Liability (4 CE)

  • Principles of Insurance (4 CE)

  • Principles of Insurance (7 CE)

  • Prioritizing in a Busy Agency (4 CE)

  • Product Recall – Undersold and Misunderstood (2 CE)

  • Products Liability, Products Recall and More (4 CE)

  • Professional Liability, Fiduciary Liability & More (4 CE)

  • Property Challenges, Earthquake, Flood and More (4 CE)

  • Property Insurance Valuation Clauses (4 CE)

  • Insurance Questions and Answers 2008 (4 CE)

  • Questions & Answers—Personal Lines (4 CE)

  • Rental Car/Recreational Vehicles and More (4 CE)

  • Return to Work for Injured Workers Making The Most of California's Rebate Program (4 CE)

  • Risk Management (8 CE)

  • Risk Management (4 CE)

  • Risk Management and Disaster Planning (4 CE)

  • Risk Transfer Issues (2 CE)

  • Self Funding Terminology and Plan Design in Today's Managed (3 CE)

  • Small Mistakes – Big Consequences (4 CE)

  • Surety Bonds--Contractors (4 CE)

  • Surety Bonds--Introduction (4 CE)

  • Ten Common Errors That Producers Make (2 CE)

  • Ten Most Misunderstood Areas of Homeowners and Personal Auto (4 CE)

  • Ten Most Misunderstood Areas of Liability Insurance (4 CE)

  • Ten Most Misunderstood Areas of Property Insurance (4 CE)

  • Ten Significant Insurance Events and their Impact on Insurance (4 CE)

  • Terrorism and Insurance (4 CE)

  • Terrorism and Insurance (2 CE)

  • The Internet—Your Insurance Resource (4 CE)

  • The Latest on Cobra and Cal Cobra (3 CE)

  • How to Increase Your Odds (4 CE)

  • Transportation (2 CE)

  • Transportation (4 CE)

  • Traps and Tricks of CGL (4 CE)

  • Traps and Tricks of CGL (2 CE)

  • Traps & Tricks of Commercial Property (4 CE)

  • Traps & Tricks of Commercial Property (2 CE)

  • Traps & Tricks of Homeowners (4 CE)

  • Traps & Tricks of Personal Auto (4 CE)

  • Traps and Tricks of Personal Lines (4 CE)

  • Umbrellas & Excess (4 CE)

  • Understanding Corporate Financial Statements (2 CE)

  • Unscrambling The California Leave Act (4 CE)

  • Web Site Analysis (3 CE)

  • Wineries Risk Identification, Risk Control and Insurance (4 CE)

  • What A Difference A Word Makes (4 CE)

  • Workers Compensation and Integrated Disability Management IDM. Are you getting the most from the client's carrier and/or TPA (4 CE)

  • Workers Compensation and Integrated Disability Management IDM. Value Added Service Equal Client Retention (4 CE)

  • Workers Compensation Class Rates, Modifications and Applications (4 CE)

  • Workers Compensation and AB 749: What you need to know (4 CE)

  • Workers Compensation Fraud and Investigation (4 CE)

  • Workers Compensation Part 1 (4 CE)

  • Workers Compensation Part 2 (4 CE)

  • Workers Compensation Understanding the Claims Process (4 CE)

  • Workers Compensation Update 2007-- Preparing for the Next Wave (4 CE)

  • Wrap Ups (4 CE)

  • Workers Comp Update 2007 - The Impact of Reforms and Future Issues (4 CE)

  • Workers Comp - Strategies and Survival Tactics for Brokers and their Clients (4 CE)

  • Workers' Compensation: A to Z (7 CE)

  • Update on Insurance Forms, Endorsements and New Insurance Products (4 CE)

  • Property Valuation (4 CE)

  • Legal Cases You Be The Judge 2008 (4 CE)

  • Hideous Endorsements - Broker Beware (4 CE)

  • Insurance Questions and Answers 2008 (4 CE)

  • Putting the Pieces Together on Insurance Coverages (Be On The Cutting Edge) (4 CE)

  • Cat Losses - The Impact on Our Industry - History Does Repeat Itself (4 CE)